Dealing With Negative Feedback on Ebay

Ebay’s feedback system is the backbone of sellers’ success. All the top sellers have large quantities of positive feedback. On the flipside, negative feedback can hurt sales and prevent businesses from taking off. The feedback system was intended to be a collection of impartial reviews of the performance of buyers and sellers. If a buyer pays quickly, their seller will leave positive feedback. If a seller ships quickly, their buyer will leave positive feedback. This way, future buyers and sellers can get the scoop on who to buy from and who to avoid, from people who have been there.

Negative feedback has an enormous impact on sellers in particular. If your feedback score falls below the nineties, or even into the lower ninetieth percentile, buyers might take their business elsewhere. But what if you feel like the negative feedback was unjustified? Maybe the buyer was just unpleasant to work with, or had unrealistic demands. As a seller, do you have any recourse?

You do, but it’s not easy. The best strategy is to avoid negative feedback in the first place. But if that’s not possible, turn to a mediation service like Square Trade. With a mediation service, you’re able to file a case regarding your negative feedback. Explain why you think the charge is unjustified. The other party will have two weeks to respond. Square Trade says that most cases are resolved for free without having to turn to a mediator. But if a mediator’s services are used, case resolution will cost between twenty and thirty dollars. There are certainly times when amicable resolution is worth the price. As a seller, it’s up to you to decide when to pay up, and when to leave things as they are.

Never make the mistake of arguing with or harassing customers who leave you negative feedback, deserved or not. Nothing looks more unprofessional than a seller and buyer fighting back and forth over feedback comments. It’s understandable that you might be angry or emotional when hit with negative feedback, especially if you don’t feel that you did anything wrong. But for the sake of your professional reputation, learn to overcome those emotions before responding. Employ the 24 Hour Rule; that is, don’t make a reply until you’ve had a day to cool down.

When you do respond to unfair negative feedback, stick to the facts. If the buyer claims that the item was not as described, point out that every defect was carefully documented in the item’s description. (It was, wasn’t it?) If they complain about slow shipping, post the shipping dates as well as the shipping policy that they agreed to when they purchased the item. Never use personal attacks, only facts.

If you did make a mistake that earned you negative feedback, respond with courtesy. Apologize for the honest mistake you made, and mention that you were not given a chance to rectify the situation before feedback was left. This type of follow-up can make buyers more sympathetic to your situation.

There are right ways and wrong ways to deal with negative feedback on Ebay. As long as you respond with class and professionalism, you can minimize the damage to your reputation.

Dealing with Phobias

One of the most common kinds of anxiety disorders are phobias, which are irrational fears surrounding a specific object or situation. With this type of disorder, the fear is persistent and reoccurring, even though the feared object or situation entering a person’s life is often out of control of that person. This anxiety disorder is affecting up to 18% of Americans and is the second most common mental illness among men and the most common mental illness among woman. For many, phobias interfere with daily life.

Luckily, there is help. There are many ways to treat phobias, no matter how they have developed. If you think that you suffer from a phobia, no matter what it may be, see your doctor immediately. He or she can recommend a treatment plan for you so that you can begin to overcome your fears and take back the control of your daily life. Phobias do not have to say with you forever.

Clinical phobias are separated into three main categories: social phobias (in which a person fears involvement with people and social situations), specific phobias (in which a certain trigger like heights, spiders, water, or flying can cause fear), and agoraphobia (in which a person fears leaving the comfort and familiarity of home or a safe area). There are many different treatments you can try in order to cope with any of these phobias.

Virtual reality is a relatively new kind of treatment used specifically to desensitize a patient. With virtual reality, a person is immersed in fear until becoming immune to it, essentially. You can also actually put the patient in a fearful situation, but this can sometimes be dangerous or expensive, so virtual reality is a great alternative. It also gives patients the chance to pull the plug, so to speak, if needed, so more patients agree to this treatment.

Cognitive-behavioral therapy may also work to help overcome a phobia. With this method, you examine your specific thoughts and behaviors and work to overcome them. You can do this one-on-one with a therapist or in a group setting. By understanding your fears, it may be easier to realize that your fears are irrational.

Anti-anxiety drugs may also help you make strides towards overcoming your phobias. These medications are prescription strength and are available for both long-term and short-term use. One example of a drug that has help people with phobias is benzodiazepine. Often, medication works best in conjunction with other types of therapy treatments.

Finding What Works: Dealing with Autism

When dealing with autism, just as in most other disorders, you will be faced with a number of treatment options for yourself or your child. These include treatments that are educational, behavioral, biomedical, nutritional, and sensory. Unfortunately, for patients who are not affluent or who do not have good medical insurance, the cost of these treatments can be pricier than what they can afford. One way to ensure that you or your child receives the best possible treatment for autism is to carefully monitor the effects a treatment has over time. By finding out which treatments work and which do not, you can stop paying for the ineffective methods and put more of your money into those which are creating a positive difference.

First, evaluate the abilities of the autistic individual before treatment begins. To do this, many services and organizations, including the Autism Research Institute, provide a checklist of evaluation points that focus on behavior and illnesses associated with autism. Autistic individuals tend to have increasing functionality as they mature, so remember that some of the positive effects in his or her life are simply due to the natural growth process. However, after two months fill out the checklist once again and compare it to the first. Are there any sharp positive increases in behavior characteristics? If so, this is more likely due to the treatment.

It is important to begin only one treatment method at a time. If you try everything at once instead, good and bad effects may cancel one another out, or even if the effect is totally positive, you will not know which treatment method is causing it and which are not doing anything. Of course, past studies can help you choose which methods to use, but because autism is an extremely complicated and individual disorder, these studies are not always helpful. Also, some treatments are so new that the studies done are only on short-term effects, which is usually unhelpful. Instead, it is a process of trial and error. Two months is a good amount of time to study the differences within an autistic individual trying a new treatment. After two months, if you do not see positive improvement, you can discontinue your use of that particular method and better invest your money in treatment options that work.

Remember that you do not always have to wait two months to make choices about whether to continue or discontinue a treatment method. If the side effects of a medication, for example, are interfering with the patient’s life in an unbearable way, then you should discontinue the treatment. You can also make continual treatments based on immediate good reactions—just remember to continually monitor the various methods. Autistic individuals grow and mature just like everyone else, so treatments may stop working after time. Before trying anything new, consult your doctor to make sure you are being as safe and healthy as possible.

Dealing with Asperger Syndrome

Asperger Syndrome is a relatively mild form of autism that effects people in different ways than regular autism. Because it usually does not affect language, many people with Asperger Syndrome go undiagnosed. This is the one form of autism that is usually not caught at an early age and is instead a disorder that develops later in life. Asperger Syndrome, however, can be a very difficult condition to have, so as soon as you suspect yourself or your child of having communication and social behavior problems, see your family doctor.

Many famous and successful people were diagnosed with Asperger Syndrome. Historians even suggest that Einstein and Mozart each suffered from this disorder. It is important to note that no form of autism is a form of mental retardation. In fact, most people with Asperger Syndrome are very intelligent. Asperger Syndrome does not dictate mental ability, but rather makes it difficult for people to communicate in social settings, much in the same way a typical autistic child has trouble with behavior in groups. When this disorder goes undiagnosed, children do not get the help they need, leading to problems in school such as bullying. Most children are relieved to find out they have Asperger Syndrome instead of just thinking they are less of a person. By getting diagnosed, not only can you or your child put a name to the problems, but it is then also possible to get treated to improve your overall situation.

Some symptoms to watch out for if you suspect Asperger Syndrome are some of the same symptoms that people with full-blown autism experience. This includes social confusion, first and foremost. Many people with Asperger Syndrome find it very difficult to deal with transition or change, wanting everything to stay the same. A quickly changing environment is especially confusing. People with Asperger Syndrome also may say rude or inappropriate things when they don’t mean to do so, and may not be able to understand others’ thought processes. Another common trait they share with autistic individuals is fixation, although people with Asperger Syndrome usually have more control over their fixations, which take the form of highly focused interests. If you suspect yourself or a loved one of this disorder, these are just a few of the signs for which you should be watching. You doctor should be able to answer further questions and provide both reading material and treatment for this disorder.